Mission and Outcomes for the Customer Success Associate

As the Customer Success Associate, you will assist tattoo collectors through the journey of identifying the perfect design and artist. Simply put, you will ensure that our artists and collectors have the best possible experience envisioning and buying a tattoo. In addition, you will work closely with the rest of the team to identify ways to improve our product and the services we provide.

Ensure that our Artists love working with Co:Create.

Build strong relationships with our Artists and act as an advocate for their needs throughout the sales process.

Develop a deep understanding of each client’s needs, goals, and pain points to help align product development priorities

Build excellent relationships with our artists, understanding the different tattoo styles and preferences of each artist to match them perfectly with each collector and vice versa.

Identify and filter out time-wasting inquiries to ensure artists can focus on their work and genuine clients.

Provide elite level customer service to tattoo collectors

Serve as a key point of contact for collectors who submit tattoo inquiries

Understand collector needs, answer inquiries, and provide advice and recommendations to ensure the best possible service and outcome.

Drive sales by effectively communicating the value of our artists' work and ensuring a high level of client satisfaction.

Facilitate the booking process, ensuring all details are communicated clearly and accurately to both the artist and the collector.

Use phone, email and video call to deliver a personal service to each collector. Strive to always exceed expectations.

Drive Continuous Process Improvement

Collaborate with our product team as the face and champion of our collectors, compiling and providing useful feedback to enhance the overall experience on our platform.

Identify and implement save-timing process improvements at each stage of the sales cycle.

Evangelize client success stories and best practices internally to show the team the value they’re providing to customers.

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